Multiple Systems Access

If you have more than one extendedReach system (ie: multiple foster care/residential, GCM, or a combination), a System Administrator will need to set up multi-system access by the following steps:

  1. Create the User ID and set a temporary password
    1. Note: if you have a FC/RES and GCM system, add the User to your FC/RES system first
  2. Create second User ID in the other system using the same email address. The passwords do not need to match initially, but be sure Force password change on next login setting is disabled on the second User ID.
  3. Login to the system using the password set up with the initial User ID. The system should automatically link the User IDs (based on the email address)

The User will now be able to toggle between systems at this point. If the accounts don't link automatically, try refreshing both User IDs starting with the FC/RES system.

Refreshing User ID

To refresh a User ID, follow these steps:

  1. Navigate to the User ID
  2. Click Edit
  3. Click Save

Please reach out to Support for additional troubleshooting.