Two-Factor Authentication


  • Introduction
  • Enabling Two-Factor Authentication
  • Setting up Two-Factor Authentication for a User
  • Using Two-Factor Authentication


Two-factor authentication (also known as dual-factor authentication) provides an extra layer of security to an extendedReach User Id. If you have any questions that are not addressed in this article, please contact support at 

Enabling Two-Factor Authentication

To enable this feature, go to Organization Settings > Organization Preferences > Settings > Show Advanced Settings > Enable the setting “System:  Enable two-factor authentication (advanced)”.

Image: Enabling Two-Factor Authentication

Setting up Two-Factor Authentication for a User

Once enabled, two-factor authentication can be enabled under individual User Id’s by checking the box next to “Use Two-Factor Authentication”.

Image: Configuring a User Id for Two-Factor Authentication

Using Two-Factor Authentication

When two-factor authentication is turned on for a user, they will receive a pop-up when they login and will be prompted to enter in a code sent to their mobile phone or email before they can continue to navigate the system.

By default, the code will send to the mobile phone entered in under the Staff Profile. You can opt for the code to be sent to an email address by clicking on Resend Code. If there is not a number entered into their Staff Profile, it will send to the email address in their User Id.

Users have the option to remember the computer they logged into, to prevent having to enter a code each time they log into extendedReach by checking the box “Remember this computer”.

Image: Enter Code

Image: Type of Authentication Message

If the wrong code is entered in, the user will receive the warning message below and will not be able to login.

Image: Wrong Code Pop-Up