Custom Fields


  • Introduction
  • Explanation and Purpose of Custom Fields
  • Security Level Requirements and Access
  • Creating Custom Fields
  • Using Custom Fields


This article is meant to provide you with details in generating Custom Fields within Activity Types and Report Types. If you have a question not addressed here, you can search at the bottom of this article in Related Articles or contact support at 

Explanation and Purpose of Custom Fields

Custom Fields allow you to collect and track additional pieces of information specific to an Activity Type or Report Type. For example, when a Phone Call Activity is recorded – you may want to track the subject of that call. When a Monthly Medication Log is recorded – you may want to track the corresponding month and year.

Security Level Requirements and Access

You must be an Agency Administrator to access the “Administration” menu on the left side of your Workspace.

Creating Custom Fields

From the setting screen on an Activity Type or Report Type, click on the Custom tab to access the Custom Fields screen.

Image: “Custom Fields Access Screen”

  • You can create up to 10 custom fields for an Activity Type or Report Type.
  • Configure the Custom Fields from top to bottom; one per row. Leave any unused custom fields as “Not-Specified”.
  •  NOTE: When adding/changing/removing custom fields for an existing Activity or Report Type, your modification will affect ALL activities and reports associated with that Activity or Report Type. Existing custom field values/data could be affected (modified or deleted) by your changes.
  • If you are making significant changes to a custom field – it may be preferable to create a new Activity Type/Report Type versus modifying the existing one. For example if you already have and use a report type called “User Satisfaction Survey” which has 10 questions and answers in the custom field, modifying the questions and answers would affect all existing surveys. It may be preferable to mark the existing Report Type as inactive (preventing new ones from being created, which retaining old ones).

    “Custom Fields”

    • Tab Order: Determines where the cursor will go next, when a user clicks “Tab” in a Custom Field.
    Field Name Description
    Row Fill out fields row-by-row (left-to-right; top-to-bottom).
    Column Fill out fields in 1st column; then 2nd column.

    Image: “Custom Fields: Tab Order”

    • Label: Name of the Custom Field.
    • Type:
    Type Field Names Description
    Not Specified Custom Field not in use.
    Checkbox Pick one or more values from a list.
    Combo Pick only one value from a list.
    Combo (Add) Pick only one value from a list or type a value.
    Date Date field.
    Numeric Number field (cannot be currency).
    Radio Display all field values at the same time (similar to check boxes)- however only one value can be selected.
    Select Pick multiple values from a list (can use type-ahead).
    Text Type in any value.

    Image: “Custom Fields: Type”

    • Default Value
    • Req. 1: Indicates if a field is required to be filled-in.
    • Desc. 2: Indicates if a field should be displayed in the case file listing description.

    “Custom Subform”

    This is an advanced option for extendedReach developers and can be ignored.

    Using Custom Fields

    Once your custom fields have been added, they will show on your activity/report when you go to add a new one. Please note that if a report/activity says that it was created prior to the custom fields being added, that report/activity will need to be deleted and regenerated in order for the new fields to appear.

    Image: Filled out custom fields

    Image: Custom fields on activity page

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