How do I discharge a case?
To discharge a case, go to the case profile and click on the Discharge button and select "Case".
A pop-up will then appear asking for additional discharge information -- make sure your pop-up blocker is disabled for extendedReach or else you will not be able is discharge the case.
At minimum, fill in the yellow, highlighted fields and then press Ok.
Once you press Ok, the screen will refresh and the case will say "Discharged" next to the clients name.
If you did not see the discharge button on the case screen, please contact your agency administrator as they may have security restrictions in place that prevent users from discharging cases.