I don't see my cases on My Workspace when I log in to extendedReach.

Step 1. Click on the green "My Preferences" button in the upper right of your screen. 

Step 2. Verify that your role is "Case/Licensing Worker" and that all of the check boxes next to "Display" are unchecked.

Step 3. Click "Save".

Step 4. Fixed? Awesome! Still problems? Go to Step 5.

Step 5. Contact your agency administrator and have them check to see if your staff profile is linked to your User Id. They can do this by going to Organization Settings > Staff Profiles.